Privacy Policy kiss916 —
Your Personal Data Protection

At kiss916, we understand that privacy is more than just a word — it is the trust you place in us every time you use this platform. This Privacy Policy explains in detail how kiss916 collects, processes, stores, and protects your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By registering an account or using any service offered by kiss916, you give us your consent to process your personal data as described in this document. If you disagree with any part of this policy, please contact our support team before continuing to use the platform.

Kiss916 only collects data that is strictly necessary to provide a secure, efficient service that meets legal requirements. We do not collect irrelevant or excessive information.

The following are the categories of data we collect:

All financial data such as bank account numbers and e-wallet details are stored in encrypted format and are never saved as plain text in our systems.

The data we collect is used responsibly and only for legitimate purposes. kiss916 uses your personal data for the following purposes:

• Account Management — Create, verify, and maintain your player account, including the required KYC process.
• Transaction Processing — Process deposits, withdrawals, and all financial activity on the platform securely and accurately.
• Platform Security — Detect and prevent fraudulent activity, money laundering, unauthorised access, and other security threats.
• Legal Compliance — Fulfil our obligations under applicable Malaysian law, including financial reporting and AML (Anti-Money Laundering) requirements.
• Service Improvement — Analyse usage patterns to improve the player experience, platform performance, and game quality.
• Service Communications — Send important notifications relating to your account, transactions, security updates, and promotional information (if you have opted in).
• Customer Support — Provide efficient and accurate support based on your account records and interaction history with our team.

Kiss916 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where we need to share certain information to ensure the platform operates securely and in compliance with the law.

Information is shared only under the following circumstances:

• Payment Service Providers — Required transaction information is shared with our payment gateways and partner banks solely to process your deposits and withdrawals.
• Game Software Providers — Limited game data (such as usernames and betting records) is shared with third-party game providers integrated with our platform, in accordance with strict confidentiality agreements.
• Legal Requirements — We may be required to disclose certain information to relevant authorities, regulatory bodies, or courts when mandated by Malaysian law.
• Fraud Prevention — Limited information may be shared with identity verification service providers and fraud prevention systems to protect the platform and all players.

Protecting your personal data is kiss916's top priority. We continuously invest in security infrastructure and deploy multiple layers of protection to keep your information safe at all times.

The security measures we have implemented include:

• 256-bit SSL Encryption — All communication between your device and kiss916 servers is encrypted using the latest TLS protocol, ensuring no third party can intercept your data in transit.
• Encrypted Database — Sensitive data such as banking information and passwords is stored in encrypted format using industry-standard encryption algorithms. Passwords are never stored in plain text.
• Two-Factor Authentication (2FA) — An additional security layer is available for player accounts to prevent unauthorised access even if your password is compromised.
• Regular Security Audits — Our systems undergo regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.
• 24/7 Monitoring — Our automated monitoring system detects suspicious activity around the clock and will take immediate action upon identifying any threat.
• Internal Access Controls — Only specifically authorised staff may access players' personal data, and all such access is strictly logged and audited.

Kiss916 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies — Collect anonymous statistical data on how players use the platform (pages visited, time spent) to help us improve the user experience.
• Functional Cookies — Store your preferences such as language, display settings, and saved login information for your convenience.
• Security Cookies — Used to detect suspicious login attempts, bot activity, and other security threats in real time.

You can manage cookie settings through your web browser options. Disabling certain cookies may affect the functionality of some platform features. For more information on managing cookies, refer to your web browser's documentation.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international privacy principles, you have the following rights regarding your personal data that we hold:

• Right of Access — You have the right to request a copy of the personal data we hold about you. We will provide this information within 21 working days from the date your request is received.
• Right to Rectification — If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request that we correct it promptly.
• Right to Erasure — Under certain circumstances, you may request that we delete your personal data. Please note that some data may need to be retained for legal compliance reasons even after your account is closed.
• Right to Withdraw Consent — You may withdraw your consent to data processing at any time; however, this may affect your ability to use our platform.
• Right to Complain — You have the right to lodge a complaint with Malaysia's Department of Personal Data Protection if you believe your data has been processed unlawfully.

To exercise any of the above rights, please contact our customer support team via 24/7 live chat or our support email. We will process your request within the timeframe required by applicable law.

Kiss916 is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Parents and guardians are encouraged to monitor their children's online activities and use appropriate parental control software to prevent access to online gambling sites. kiss916 fully supports efforts to prevent gambling among children and teenagers.

Kiss916 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by applicable Malaysian law.

Our data retention period guidelines are as follows:

• Active Account Data — Retained for as long as your account is active and for a reasonable period after account closure to meet customer support requirements.
• Financial Transaction Records — Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements and internal audit needs.
• Communication & Support Logs — Retained for 2 years from the date of the last interaction for quality control and dispute resolution purposes.
• Technical Data & Security Logs — Retained for 12 months for security analysis and fraud prevention purposes.
• KYC Data — Retained throughout the active account period and for at least 5 years after account closure in line with AML compliance requirements.

Once the designated retention period expires, data will be securely deleted or fully anonymised so it can no longer be linked to any individual.

Kiss916 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or new platform features. The latest version will always be available on this page with the most recent "Last Updated" date.

If a material change significantly affects how we use your personal data, we will notify you via:

• In-platform notification upon your next login.
• Notification emails to the address registered to your account.
• Updates in the announcements section of the kiss916 platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your personal data, the kiss916 privacy team is ready to assist you.

• Live Chat 24/7 — The fastest method. Available directly in the kiss916 platform and mobile app at all times.
• Support Email: [email protected] — For detailed privacy inquiries, we will respond within 24 working hours.

For frequently asked questions about your account and privacy, you may also refer to our FAQ us. Platform security information is also available on the Responsible Gaming us.